About us
Intelligent housekeeping
Empowering hotels to know exactly how many rooms are ready-to-sell, who cleaned them and what issues remain.
Since 1990
P&P Live Room Intelligence
Why We Exist
Founded by Pearl and Paul Palihawadana, P&P brings decades of hands-on hospitality, housekeeping and operational experience to hotels across the UK. Our mission is to help hotel teams maintain consistent standards with clearer daily control.
Our mission is to deliver exceptional, reliable, and cost-effective housekeeping solutions that elevate guest experiences and support operational excellence across the UK hospitality sector.
We are committed to becoming the preferred outsourced partner for hotel groups and management companies by consistently exceeding quality standards, investing in our people, and embracing innovation, efficiency, and sustainability in everything we do.
Through strong partnerships built on trust, transparency, and performance, we help our clients protect their brand reputation while optimising profitability.
We are committed to delivering consistently high standards and to continuous service improvement by following the Six Sigma principles.
A trusted partner of choice since 1990
For more than 35 years, P&P has helped hotels maintain exceptional standards through experienced teams, operational expertise and technology-driven housekeeping management.
35+Years Experience
Supporting hotels across the UK with innovative housekeeping and operational solutions.
100+Hotels Supported
Trusted by recognised hotel brands and management companies nationwide.
3M+Rooms Cleaned
Rooms serviced during 2025 through our managed housekeeping operations.
LiveReal-Time Visibility
Powered by the P&P workforce management platform and reporting tools.
What We Do
P&P connects the core housekeeping functions hotels need every day into one clearer operational flow.
Room Cleaning
Front Office Request
Lost & Found chain
Maintenance Assignment
Audit ReportingLive room status trackingReady-to-sell, blocked and issue updates
Technology readinessIntegrates with PMS systems
GDPR compliancePrivacy-first reporting flow
See how P&P keeps every hotel department moving together
Book a walkthrough of our live room intelligence, reporting and housekeeping operations.
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As the Directors of P&P
Pearl & Paul PalihawadanaExecutive Directors, P&P Hotel
As the Founding Directors of P&P Hotel, we are proud of what we have achieved over 35+ years. We are grateful for the trust and confidence that our clients place in us every day and for their unstinted support over the years. Our journey as a housekeeping provider of choice has been one of continuous innovation and unwavering commitment. With a profound dedication to excellence and a team that embodies this, we stand resolute in our pursuit of delivering nothing short of exceptional levels of service.
At P&P Hotel, we will always strive for continuous improvement, consistently seeking opportunities to learn, grow, and make a profound impact on the hospitality industry. Our success is intimately aligned with your satisfaction, and we continue to be committed to exceeding your expectations.
Thank you for giving us the opportunity to work with you.
Our Success Story
Our story started with a clear vision.
From a family-led start to nationwide hotel support, each milestone reflects practical service, reliable teams and long-term partnership.
Company Founded
P&P Hotel was founded in 1990 by Pearl and Paul Palihawadana.
Acquired First 10 Customers
Early on, we proudly secured our first 10 loyal customers.
Launching of Hotel Housekeeping
In 2001, we expanded into hotel housekeeping services.
Opening of Two New Hotels
2008 marked the opening of our first two hotels: Hampton by Hilton in Corby and Park Inn by Radisson in Doncaster.
Rebranding as P&P Hotel Consultancy UK LTD
In 2011, we rebranded as P&P Hotel Consultancy UK LTD to reflect our broader consulting role.
Launching of Sister Company P&P Hotel Housekeeping Limited
In 2022, we expanded with the launch of P&P Hotel Housekeeping Limited, further diversifying our hospitality services.
Growing Stronger Than Ever
In 2026, we are growing stronger than ever, serving 100+ hotels across the UK.
